Welcome to Audray Kiddo. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General

Audray Kiddo operates this website to provide customers with access to fashion apparel, accessories, and related products. We reserve the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

3. Products and Pricing

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and cancel orders affected by inaccurate information.

Product colors may vary slightly due to screen settings, photography, and lighting conditions.

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated and include applicable taxes where required.

4. Orders

All orders placed through our website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Audray Kiddo  reserves the right to cancel or refuse any order at its discretion.

Reasons for cancellation may include:

• Product unavailability
• Pricing errors
• Payment authorization failure
• Suspected fraudulent activity
• Incomplete customer information

5. Payment

We accept payments through PayHere and other approved payment methods displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• Sufficient funds are available to complete the transaction.

All transactions are processed securely through authorized payment service providers.

6. Shipping and Delivery

Orders will be processed within a reasonable timeframe after payment confirmation.

Delivery times are estimates only and may vary depending on location, courier delays, public holidays, weather conditions, or circumstances beyond our control.

Audray Kiddo shall not be liable for delays caused by third-party delivery providers.

Customers are responsible for providing accurate delivery information. Additional charges may apply for re-delivery due to incorrect addresses.

7. Returns and Exchanges

Customers may request a return or exchange within seven (7) days of receiving an order, subject to approval.

To qualify for a return or exchange:

• Items must be unused and unworn.
• Original tags and packaging must remain intact.
• Proof of purchase must be provided.

Returns or exchanges will not be accepted for:

• Sale or clearance items.
• Customized or altered products.
• Items damaged due to misuse.
• Products without original tags or packaging.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

8. Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Refunds may take 7–14 business days to appear depending on banking and payment provider processing times.

Shipping fees are generally non-refundable unless the return results from an error on our part.

9. Damaged or Incorrect Items

Customers must notify Audray Kiddo within 48 hours of delivery if they receive:

• A defective item
• A damaged item
• An incorrect product

Supporting photographs may be required to process the claim.

Upon verification, we will arrange a replacement, exchange, or refund where appropriate.

10. Promotional Offers

Promotional offers, discounts, and coupon codes are subject to specific terms and may be withdrawn without notice.

Discount codes cannot be combined unless explicitly stated.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, product designs, and website content, is the property of Audray Kiddo and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

Users agree not to:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorized access to website systems.
• Interfere with website functionality or security.

13. Limitation of Liability

To the maximum extent permitted by law, Audray Kiddo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products.

Our total liability shall not exceed the amount paid for the relevant order.

14. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

Payment information is handled securely through certified payment processing partners and is not stored on our servers.

15. Force Majeure

Audray Kiddo shall not be responsible for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, internet outages, government actions, or other unforeseen circumstances.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Audray Kiddo

Email: info@audraycouture.com

Phone: +94 77 081 5599

Address: No 236/B, Mudiyansege Watta Road, Dalugama, Kelaniya, Sri Lanka

Website: www.audraycouture.com