Privacy Policy

Welcome to Audray Couture (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.audraycouture.com or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect the following information:

Full name
Billing and delivery address
Telephone number
Email address
Order details
Payment-related information required to process transactions
Website usage information such as browser type, device information, and cookies

We do not store your complete debit/credit card details. Online payments are securely processed through authorized payment gateway providers such as PayHere and relevant banking partners.

2. How We Use Your Information

We use your information for the following purposes:

Processing and delivering your orders
Confirming purchases and communicating order updates
Providing customer support
Improving our products and services
Managing returns, exchanges, and refunds
Sending promotional updates (only where you have provided consent)

3. Payment Security

All online payments are processed through secure third-party payment gateways.

We do not have access to or store your full card number, CVV, or banking credentials.

Payment processing is handled through secure payment infrastructure provided by authorized payment service providers.

4. Cookies

Our website may use cookies to improve user experience, remember preferences, analyze website traffic, and improve our services.

You may disable cookies through your browser settings; however, some website functions may not work properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

Delivery partners for fulfilling orders
Payment providers for transaction processing
Service providers supporting our business operations

6. Data Protection

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

You may contact us to:

Request access to your personal information
Request corrections to inaccurate information
Request removal of your information where applicable

8. Contact Information

Please feel free to contact Audray Couture contacts directly at any time for any other information.