Return & Refund Policy

At Audray Couture, customer satisfaction is important to us. We provide returns and exchanges according to the conditions below.

1. Return Eligibility

Customers may request a return within [Insert Number] days from receiving the order.

Products must be:

• Unused
• Unwashed
• Unworn
• In original condition
• With original packaging and tags attached

2. Non-Returnable Items

Returns may not be accepted for:

• Items that have been used or damaged by the customer
• Items without original tags/packaging
• Customized or personalized products
• Items returned after the allowed return period

3. Exchange Policy

Subject to availability, customers may request an exchange for:

• Different size
• Different available variation

Any price difference must be settled accordingly.

4. Refund Process

Approved refunds will be processed after inspection of returned items.

Refunds may be issued through:

• Original payment method (where applicable)
• Bank transfer or other agreed method

For payments made through online payment gateways, refunds will be processed according to the payment provider procedures.

5. Damaged or Incorrect Items

If you receive:

• A damaged product
• Wrong product
• Manufacturing defect

Please contact us within [Insert Time Period] with order details and supporting images.

We will review and provide a suitable solution.

6. Return Shipping

Return shipping costs:

• Customer responsibility: Change of mind, size preference, or personal reasons
• Company responsibility: Wrong item sent or confirmed manufacturing defect

7. Contact for Returns

Please feel free to contact Audray Couture contacts directly at any time for any other information.